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Productivity Skills
Leadership Skills
Appraisal Skills
Communication Skills
Meeting Skills
Project Management Skills
Finance Skills
Strategy Skills
Coaching Skills
People Skills

Productivity Skills FAQ
Leadership Skills FAQ
Appraisal Skills FAQ
Communication Skills FAQ
Meeting Skills FAQ
Strategy Skills FAQ
Coaching Skills FAQ
Career Skills FAQ
Strategy Skills FAQ

Introduction to Goal Setting
Goal Setting Theory
The 4CF Goal Setting Method
Setting SMART Goals
Backwards Goal Setting
Prioritizing Your Goals

Introduction to Delegation
The Principles of Delegation
The Six Stages of Delegation
Your Own Responsibilities Regarding Delegation
Monitoring Delegated Tasks
Providing Feedback and Review

Managing Interruptions
Controlling Interruptions
Identifying Interruptions
Inappropriate Socializing
Techniques to Help You
Managing Phone Interruptions
Handling Cold Calls Effectively
Managing Your Outbound Calls
Managing emails

Overcoming Procrastination
Symptoms of Procrastination
Why People Procrastinate
Dealing with Boring or Pointless Tasks
Tasks Involving Confrontation
Tasks You Resent Being Given
Tasks That Appear Overwhelming
Tasks You Don't Know How to Begin
Tasks You Are Afraid of Completing
Procrastination and Lack of Motivation

Negotiating Your Workload
Examining Your Own Behavior
Negotiating with Your Boss and Colleagues
Learning to Say ‘No’

Introduction to Productivity Tools
Using an Urgency/Importance Grid
Using an ABC Analysis
Using Pareto Analysis
Using a Reverse Schedule
Using a Closed To Do List
Calendar Tools
To Do List Tools
Launcher and HotKey Tools
Monitoring Tools
Miscellaneous Productivity Tools

Introduction to Team Dynamics
Bruce Tuckman’s ‘Stages for a Group’
Richard Hackman’s ‘Five Factor Model’

An Introduction to Team Building
Team Building Principles
Teams in Name Only
Team Building - Development Team Example
Team Building - Customer Support Team Example
Team Building - Steering Team Example

Introduction to Team Leadership
Leadership Theories and Management
The Example Teams
Transactional Leadership
Transformational Leadership
Situational Leadership
The Leadership Continuum

Why Teams Underperform
Herzberg’s Hygiene Theory
Hackman on Leading Teams
Six Silent Barriers to Performance
The Five Key Performance Factors
Matrix Management Issues
Turning Underperformance Around
GroupThink and in-group Behavior

Action Centered Leadership
Blake-Mouton Managerial Grid
Dunham and Pierce's Leadership Process Model
Fiedler's Contingency Model
French and Raven's Five Forms of Power
Hersey-Blanchard Situational Leadership Theory
Tannenbaum-Schmidt Leadership Continuum
Lewin's Leadership Styles Framework
Path-Goal Theory
Zenger and Folkman's 10 Fatal Leadership Flaws

Mintzberg’s Management Roles
Lencioni’s Five Dysfunctions of a Team
Birkinshaw’s Four Dimensions of Management
Waldroop and Butler’s Six Problem Behaviors
Cog’s Ladder
Leader-Member Exchange Theory
Belbin’s Team Roles
Benne and Sheats’ Group Roles
Margerison-McCann Team Management Profile
The JD-R Model

Introduction to Performance Management
Using the OSCAR Principles
Setting SMART Goals
Matching Competencies to Responsibilities
Assessing Performance Against the Role Description
The Appraisal Process
The 8 Stages of the Appraisal Process

Introduction to Evaluating Performance
Collecting Performance Data
Evaluating Competencies
Understanding Rating Bias
Rating Performance
Importance of Regular Reviews
Writing an Annual Performance Summary

Introduction to the Appraisal Meeting
The Appraisal Form
Opening the Appraisal Meeting
Reviewing Past Performance
Defining Future Goals
Handling Disagreements

Introduction to Understanding Competencies
Competency Framework
Example Competency Framework
Measuring Competencies
Acquiring Performance Data on KSAs
Developing Competencies

Introduction to Effective Communication
Communication Styles
Recognizing Communication Styles
Perceptual Preferences
Attitudes to Communications
Communication Research
Using the RESULT Principle
Barriers to Communication

Introduction to Active Listening
Definition of Active Listening
Reflective Technique
Questioning Skills
Barriers to Active Listening
Advantages of Active Listening

Introduction to Planning a Presentation
Everyday Management Presentations
Advantages of Presentations
The Four-Stage Planning Process
Audience Profiling
Presentation Environment
Define Your Key Message Statement
Outline Your Scope
Planning a Presentation Summary

Introduction to Preparing a Presentation
Repetition and Timing
Your Presentation Aim
The Five-Stage Format
Preparing the Main Body of Your Presentation
Key Point Guidelines
Finalizing the Main Body of Your Presentation
Preparing Your Pre-Introduction
Preparing Your Introduction
Preparing Your Summary and Conclusion

Introduction to Delivering a Presentation
Styles of Presenting
Cue Card Guidelines
Developing a Persuasive Delivery Style
How to Rehearse
Reading Your Audience
Retaining Control
Question and Answer Session
Importance of the Venue
Venue Layout

Introduction to Chairing a Meeting
The Skills Required
The Importance of Meeting Rules
Duties of the Chair Before the Meeting
Duties of the Chair at the Beginning of the Meeting
Duties of the Chair During the Meeting
Duties of the Chair After the Meeting

An Introduction to the Meeting Agenda
Designing an Agenda
Agenda Items
Agendas for Short Meetings

Introduction to Meeting Minutes
Elements of Meeting Minutes
Responsibilities of the Minute Taker
How to Take Meeting Minutes
Potential Problems When Taking Minutes
Meeting Minutes Checklist

An Introduction to Conference Calls
Types of Conference Call
Technical Issues Affecting Conference Calls
Human Factor Issues
Maintaining Your Productivity
Adapting Your Communication Style
Advance Planning
Controlling the Call
Conference Call Etiquette

Project Management Principles
Project Management Definition
Project Management Perspectives
Project Organization and Structure
Matrix-Management Environment
Project Stakeholders Definition
Project Sponsor & Manager Definition
Project Life Cycle Definition
Functional Areas of Project Management

Project Management Processes
Initiating Processes
Planning Processes
Executing Processes
Monitoring and Controlling Processes
Change Control Processes
Project Closure Processes

Managing a Project Team
Developing the Human Resource Plan
Building a Effective Project Team
Developing the Project Team
Managing the Project Team
Planning Project Communications
Optimizing Project Communications
Managing Project Communications
Identifying Project Stakeholders
Keeping Stakeholders Informed

Managing the Project Scope
Scope Creep and Change Control
How to Manage the Project Scope
Documenting the Project Requirements
Creating a Project Scope Statement
Creating a Work Breakdown Structure
Validating and Controlling Project Scope

Managing the Project Schedule
Defining the Project Activities
Sequencing the Project Activities
Estimating the Resources Required
Estimating the Time Required
Developing the Schedule
Controlling the Schedule

Managing the Project Budget
Estimating Project Costs
Calculating the Total Project Budget
Monitoring Project Expenditure
Buying-in Goods and Services
Managing Project Suppliers
Planning Contract Management
Understanding Contract Options
Managing Supplier Relationships

Managing Project Quality
Quality Management Techniques
Project Management and ISO Quality Management
Quality Assurance
Quality Control
Testing Project Deliverables
Quality Audits
Post Implementation Audits

Managing Project Risk
Creating a Risk Management Plan
Identifying Project Risks
Performing a Risk Analysis
Planning and Controlling Risk Responses

An Introduction to Accounting Principles
Basic Accounting Concepts
The Limitations of Cash Accounting
Accrual Accounting
Basic Financial Terms
The Revenue Recognition Principle
The Matching Principle
A Sample Income Statement

Introduction to Reading a Balance Sheet
Assets, Liabilities, and Equity
Understanding Assets
Understanding Liabilities
Understanding Equity
What a Balance Sheet Tells You
Performing a Common-Size Analysis

Introduction to Income Statements
Income Statement Formats
Multiple-Step Income Statements
Importance of Transaction Timing
Operating Expenses
Using Income Statements Effectively
Common-Size Statements
Performing a Common-Size Analysis
Comparison with Cash Flow Statements

Introduction to Cash Flow Analysis
Managing Working Capital
What is Cash Flow?
Changes in the Cash Account
Direct Format Cash Flow Statements
Indirect Format Cash Flow Statements
Cash Flow - Operations
Cash flow - Investments
Cash Flow - Financing

Introduction to Financial Performance
Interpreting Key Financial Ratios
Purpose and Types of Key Financial Ratios
Is an Organization Solvent?
How Profitable is an Organization?
Is an Organization Performing?
Price/Earnings Ratio
Price-to-Book Ratio
PEG (Price/Earnings to Growth) Ratio
Dividend Yield

An Introduction to the SWOT Analysis
Importance of Clear Definitions
Internal Analysis
External Analysis
Matching and Converting
Advantages and Disadvantages
SWOT Analysis Example

Introduction to the Ansoff Matrix
Market Penetration Strategy
Market Development Strategy
Product Development Strategy
Diversification Strategy

Introduction to PESTLE Analysis
PESTLE Factors
Political Factors
Economic Factors
Social Factors
Technological Factors
Legal Factors
Environmental Factors
Advantages and Disadvantages

Introduction to the Boston Matrix
Classifying Products and Business Units
Question Marks
Cash Cows
Using the Boston Matrix at Brand Level
A Balanced Portfolio
Advantages and Disadvantages

Introduction to Porter’s Five Forces Analysis
Competitive Rivalry
Threat of New Entrants
Threat of Substitutes
Bargaining Power of Suppliers
Bargaining Power of Customers
Advantages and Disadvantages of Porter’s Five Forces Analysis

Introduction to Coaching
What Does Coaching Involve?
Differences Between Coaching and Training
Differences Between Coaching and Mentoring
Internal and External Coaches
Formal and Informal Coaching
Coaching Skills and Behaviors
Coaching Success Factors

Coaching Skills and Models
Active Listening
Asking Questions
Giving Feedback
Building Rapport
Empathy and Intuition
Coaching Models and 'The Inner Game'
The GROW Model
The TGROW Model
The OSKAR Model
Organizational Barriers to Coaching

Understanding Emotional Intelligence
What is Goleman's Model of Emotional Intelligence?
Emotional Quotient (EQ) and IQ
Emotional Intelligence and Management
Emotional Intelligence Timeline
Can Emotional Intelligence be Developed?
Emotional Intelligence and Personal Competence
Emotional Intelligence and Social Competence
Emotional Intelligence Framework

Developing Emotional Intelligence
Emotional Intelligence and Self-Awareness
Emotional Intelligence and Self-Management
Emotional Intelligence and Social Awareness
Emotional Intelligence and Relationship Management
Emotional Intelligence, Communication, and Coaching
Emotional Intelligence, Change, Conflict, and Leadership

Measuring Emotional Intelligence
Emotional Intelligence Models
Ability-Based Model of Emotional Intelligence
The Trait Model of Emotional Intelligence
ES-I Bar-On Model of Emotional Intelligence
Mixed Models of Emotional Intelligence

Management Assessment
Assessment Exercises and Format
What Assessors are Looking For
Initial Preparation for a Management Assessment
Detailed Preparation for a Management Assessment
Professional Development and Assessment

Management Interview Preparation
Preliminary Interviews
Using a Recruitment Agency
Understanding the Role Description
Matching Competencies to Role Responsibilities
Matching Competencies Example

Interview Questions
Interview Behavior
Capability Questions
Commitment Questions
Compatibility Questions
Questions About Your Self-Image
Questions About Your Application
Questions You Should Ask

Competency Based Interviews
Competency-Based Questions
STAR Method
SOARA Method

Management Interview Exercises
In-Tray or In-Basket Exercise
Role Play Exercise
Group Exercise
Presentation Exercise
Media Interview Exercise

Management Aptitude Tests
Verbal Ability and Reasoning Tests
Numerical Ability and Reasoning Tests
Abstract Reasoning Tests
Spatial Ability Tests
Scoring and Ranking Results

Management Personality Tests
The ‘Big 5’ Aspects of Personality
Popular Personality Questionnaires
Function and Validity Scales
Defining Your Work Personality
Make or Break Questions

Effective Goal Setting
Successful Delegation
Managing Interruptions
Overcoming Procrastination
Negotiating Your Workload
Productivity Tools

Understanding Team Dynamics
Principles of Team Building
Team Leadership
Why Teams Underperform

Performance Management
Evaluating Performance
Appraisal Meetings
Developing Competencies

Effective Communication
Active listening
Planning a Presentation
Preparing a Presentation
Delivering a Presentation

Taking Minutes
Setting an Agenda
Acting as Chairman
Conference Calls

Accounting Principles
Reading a Balance Sheet
Income Statements
Cash Flow Analysis
Financial Performance

PESTLE Analysis
SWOT Analysis
Ansoff Matrix
Boston Matrix
Five Forces Framework

Coaching Principles
Coaching Models

Understanding Emotional Intelligence
Developing Emotional Intelligence
Measuring Emotional Intelligence

Management Assessment
Management Interviews
Management Interview Questions
Competency Based Interviews
Management Interview Exercises
Management Aptitude Tests
Management Personality Tests

Identifying Interruptions Checklist
Successful Delegation Checklist
Team Briefing Checklist
Team Leadership Checklist
Team Development Checklist
Performance Improvement Checklist
Performance Data Gathering Checklist
Preparing for Appraisal Meeting Checklist
The Appraisal Meeting Checklist
Meeting Tasks Checklist
Meeting Agenda Checklist
Strategy Process Checklist
Key Financial Ratios Checklist
Financial Ratio Formulas Checklist
Accounting Terminology Checklist
Project Management Process Checklist
Project Feasibility Study Checklist
Project Business Case Checklist
Project Management Plan Checklist
Scope Management Plan Checklist
Statement of Work Checklist
Work Breakdown Structure (WBS) Checklist
Post Project Review Checklist

Prioritizing Personal Goals Template
Prioritizing Tasks Template
Workload Negotiation Template
Team Productivity Template
Team Satisfaction Template
Team Improvement Template
360° Performance Evaluation Template
Goal Attainment & Evaluation Template
Competency Observation Template
Competency Evaluation Template
Appraisal Form Template
Meeting Attendee List Template
Meeting Action List Template
Meeting Minutes Template
PESTLE Analysis Template
SWOT Analysis Template
Ansoff Matrix Template
Boston Matrix Template
Porter's Five Forces Analysis Template
Profitability Comparison Template
Cash Flow Forecast Template
Creditor Assessment Template
Debtor Assessment Template
Activity Attribute Template
Assessment of Stakeholder Interest Template
Assumption Log Template
Business Case Template
Change Management Plan Template
Change Request Form Template
Change Request Register Template
Communications Management Plan Template
Configuration Management Plan Template
Cost Management Plan Template
Cost Report Template
Human Resources Management Plan Template
Impact Analysis Template
Milestone Report Template
Procurement Management Plan Template
Project Charter Template
Project Management Plan Template
Project Review Report Template
Project Risk Register Template
Project Status Report Template
Quality Management Plan Template
Requirements Management Plan Template
Root Cause Analysis Template
WBS Dictionary Template
WBS Report Template
Significant Incident Template

McKinsey 7-S Model
Context Diagrams
Balanced Business Scorecard
Four-View Model
Entity Relationship Diagrams
Business Process Models
Stakeholder Wheel
Power Interest Grid
Resource Audit
MOST Analysis

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