People Skills - FAQ
What is emotional intelligence?
Daniel Goleman popularized the term 'Emotional Intelligence' in 1995 in the title of his bestselling book, Emotional Intelligence: Why it can Matter More than IQ. Goleman defined emotional intelligence as 'Understanding one's own feelings, empathy for the feelings of others and the regulation of emotion in a way that enhances living.'
What is Goleman's model of emotional intelligence?
Goleman's model is the most widely used when discussing EQ in the context of the workplace. It describes EQ in terms of five domains that are split into four quadrants. Two of the domains are related to personal competence and two are related to social competence.
What are emotional quotient (EQ) and IQ?
Most of the early research on intelligence focused on problem solving and other things that were easy to measure. However, it has long been accepted that other factors are essential for predicting someone's ability to succeed at work and in life.
How are emotional intelligence and management linked?
The publication of Goleman's book Emotional Intelligence in 1995 marked the beginning of emotional intelligence as something that was recognized by mainstream business theorists and writers.
Can emotional intelligence be developed?
The theory of emotional intelligence is popular because it implies that EQ can be developed. This is not universally accepted, but research has supported the idea that emotional intelligence competencies can be significantly improved over time.
What is personal competence?
The development of your emotional intelligence can be divided into personal and social competencies. Personal competence is made up of self-awareness and self-management.
What is social competence?
Social competence is made up of social awareness and relationship management. Social awareness competencies include empathy, organizational awareness, and service orientation. Relationship management competencies include influence, leadership, developing others, communication, change catalyst, conflict management, building bonds, and teamwork and collaboration.
What is the emotional intelligence framework?
The theory of emotional intelligence is popular because it implies that EQ can be developed and improved. This is not universally accepted but research has supported the idea that emotional intelligence competencies can be significantly improved over time.
How can emotional intelligence be measured?
Tests that attempt to measure emotional intelligence use either self-report questionnaires, 360 degree questionnaires, or performance questionnaires.
What models of emotional intelligence are there?
The types of models available to measure an individual's levels of emotional intelligence are known as Ability, Trait, and Mixed models. There are at least 15 models of emotional intelligence, each with its own proprietary assessment tool.
What is the ability-based model of emotional intelligence?
The ability-based model of emotional intelligence describes the abilities to perceive emotions, use emotions, understand emotions, and manage emotions.
What is the trait model of emotional intelligence?
The trait model proposes that people have a number of emotional self-perceptions and emotional traits that form their personality.
What is the ES-I Bar-On model of emotional intelligence?
The Bar-On model describes emotional-social intelligence as a cross-section of interrelated emotional and social competencies, and skills that determine how effectively people understand and express themselves, understand others, relate to them, and cope with daily demands and pressures.
What are mixed models of emotional intelligence?
Mixed models combine emotional intelligence qualities with other personality traits unrelated to either emotion or intelligence.
How can I develop emotional intelligence?
You must be willing to examine your own behavior honestly and objectively if you want to increase your own EQ. The four competencies that make up EQ are: Self-awareness, Self -management, Social Awareness, and Relationship Management. .
What is self-awareness?
Personal competence is made up of self-awareness and self-management. Self-awareness is all about recognizing and understanding how your own emotions affect your interactions with others.
What is self-management?
Self-management builds on the basis of self-awareness and is the ability to control your emotions so that they don't control you.
What is social awareness?
Social competence consists of social awareness and relationship management. Social awareness allows you to accurately read situations and people because you are able to understand and empathize with their emotions.
What is relationship management?
Relationship Management includes the identification, analysis, and management of relationships with people inside and outside of your team.
How can it be used in communication and coaching?
People will be much easier to persuade to adopt your point of view if they believe that you have their interests at heart.
How can it be used in change management, conflict and leadership?
Successful managers are forward-thinking and open to change. The ability to recognize conflict and to take action to resolve it as soon as possible is an essential skill. The Blake and Mouton model can help you to understand conflict. Conflicts involve feelings and these need to be understood and managed.
